Question 1

How should I prepare for my appointment?

Accepted Answer

We want you to get the most out of your visit! If you’re coming in for a color service, please arrive with clean, dry hair washed within the last 24 hours. Feel free to bring inspiration photos, our stylists love visual references to help design your ideal look. Most importantly, come ready to relax and be taken care of.

Question 2

What is your cancellation or rescheduling policy?

Accepted Answer

We understand life happens! We kindly ask for at least 24 hours’ notice if you need to cancel or reschedule your appointment. This allows our stylists to offer your spot to another guest. Late cancellations or no-shows may be subject to a fee.

Question 3

What if I’m not happy with my results?

Accepted Answer

Your satisfaction means everything to us. If something doesn’t feel quite right, please contact us within 10 days of your appointment. We’ll gladly schedule a complimentary adjustment service to make sure you leave loving your hair.

Question 4

Can I purchase products online?

Accepted Answer

Yes, you can shop our favorite professional products right through our website! At this time, we offer in-store or curb-side pickup only. Once your order is ready, we’ll notify you for a quick and easy pickup at the salon.

Question 5

What is your return policy?

Accepted Answer

For the safety and integrity of our products, we cannot accept returns. Unopened items may be exchanged or credited for in-store use within 10 days of purchase, with your original receipt.

Question 6

How can I join the Ivory team?

Accepted Answer

We’re always excited to meet passionate, creative stylists who align with our culture of growth and artistry. If you’re interested in joining our team, visit our Join Our Team page to learn more and submit your application, we’d love to connect with you.

FAQ