For color appointments, please arrive with clean, dry hair that has been washed within the last 24 hours. Inspiration photos are always welcome. They help us understand what you are drawn to and what will work best with your hair. Come ready to relax, we will take it from there.

We ask for at least 48 hours' notice if you need to cancel or reschedule. Cancellations made within 24 hours of the appointment and no-shows are charged 100% of the scheduled service. If something unexpected comes up, please reach out as soon as possible.

If you need an adjustment for any reason, please contact us within 10 days of your appointment. We want you to feel good about your hair and will talk through the best next step with you.

Yes. Visit Shop Our Favorites to explore the current selection and purchase products online.

We are able to offer exchanges on unopened products. Please contact us before returning an item so we can help you find the best next step.

Visit the Team page to learn more about current opportunities and how to get in touch. Ivory is built for independent stylists who value collaboration, continued education, and creating thoughtful work alongside other artists.